TERMS & CONDITIONS
Thank you for visiting/shopping at Fine-threads.com. Your visit/ shopping at this site indicates your unconditional acceptance of our following terms & conditions. We reserve the sole right, to update or revise these terms & conditions at any time without any prior intimation/ notice. Your continuous use of the site subsequent to any changes in the terms & conditions will be construed as your acceptance to those changes.
Any adult who can legally enter the contracts under the Indian Contract act 1872 is eligible to use our site.
2. SITE ACCESS
FINETHREADS grants you a limited permission to access and make personal use of this site and not to download or modify it, as a whole or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefits of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. You may not use any proprietary information (including images, text, page layout or form) of Fine-threads.com and our affiliates without express written consent. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Fine-threads.com so long as the link does not portray Fine-threads.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any FINETHREADS logo or other proprietary graphic or trademark as part of the link without express written permission.
3. YOUR ACCOUNT
You are responsible for maintaining the confidentiality of your account and password and ensuring the restricted access to your computer and you agree to accept the responsibility for all the activities that occur under your account or password. FINETHREADS and its affiliates reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in their sole discretion without assigning any reason.
4. PRIVATE POLICY
We at FINETHREADS understand the importance of the protection of your privacy and treat your personal information as one of our most important assets. We use your personal information for the following reasons:
a) To quickly process your transactions
b) To personalize user’s experience and to enable us to deliver the type of content and product offerings in which you are most interested
c) To enable us to serve you better in responding to your customer service requests
5. PRIVACY GUARANTEE
We assure you that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Site and visitors, such as the number of visitors, number and type of goods and services purchased, etc. Only those of our employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
6. ELECTRONIC COMMUNICATIONS
When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services agree to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be inconformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
7. REVIEW, FEEDBACK, SUBMISSIONS
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to “Fine-Threads.com” directly or otherwise disclosed, submitted or offered in connection with your use of this site (collectively referred to “Comments”) will remain ‘FINETHREADS’ property. Such disclosure, submission or offer of any comments shall constitute an assignment to ‘FINETHREADS’ of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments, thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. ‘FINETHREADS’ will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. ‘FINETHREADS’ is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments.
You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be vilifying or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.
We do not regularly review posted comments but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the Site. You grant ‘FINETHREADS’ the right to use the name that you submit in connection with any of the posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify ‘FINETHREADS’ and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party.
8. PRODUCT DESCRIPTION, PRICING & OTHER CONTENT
While our endeavor is to provide accurate product and pricing information, typographical errors may occur. In spite of all the precautions, if the product is listed with incorrect price or information, ‘FINETHREADS’ reserve the right, at its sole discretion, to modify the price or information of the products, or to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
The prices on our site are quoted in Indian Rupees with approx. conversion rate in US Dollars. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
9. ORDER CANCELLATION BY finethreads
Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. FINETHREADS reserves the right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days.
a) Domestic Shipping:
We provide free shipping across India.
Our delivery time is normally 8-12 working days within India for the ready garments plus a reasonable time for the customized pieces.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
To track your order you can write to us at email@example.com and our dispatch team would provide you with details within 24 hours.
Saturday, Sunday and public holidays are not included in the shipping days
b) International Shipping:
For all the international orders the shipping will be charged as per actual. Duties & Taxes for international orders are also not included in your order and are over and above any shipping and handling charges paid at the checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of the delivery after you receive an invoice by the shipping agent.
Fine Threads takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
11. LOSS IN TRANSIT
FINETHREADS endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no circumstances the contract can be repudiated if we fail to deliver any one or more products in the stipulated time frame.
12. NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Please note, Fine Threads takes no responsibility of non-delivery of your order due to incomplete/ incorrect address or non-availability of anyone/ competent person at the delivery address to accept the shipment. if you fail to take the delivery of the goods, due to any reason, FINETHREADS may at its discretion charge you for additional shipping cost.
13. EXCHANGE, RETURN AND REFUND
In an unlikely event of any issue related to the quality or incorrect merchandise received by you, we will be happy to exchange that merchandise or provide a choice of a different piece equivalent to or higher in value to the returned merchandise, by paying the differential amount, if the same merchandise is not available.
Your purchase is entitled to a return or exchange only if it meets the following conditions:
1) An incorrect product has been delivered to you i.e the product does not match the item in the order confirmation email.
2) If the product you receive has a genuine quality/ manufacturing defect.
If you are not satisfied with the merchandise, for the reason as mentioned above, then you may write to us within 48 hrs. at firstname.lastname@example.org with the picture of the merchandise and the reason for exchange. Any communication received after 48 hours of delivery shall not qualify for return even in case the said product has been wrongly delivered.
Please note, we provide reverse pick up only for domestic orders and for the reason if there is any quality defect or wrong merchandise has been delivered.
Please also note, we do not provide exchange or return of the products purchased on Sale/ discount, altered and custom-made pieces.
a) Domestic Returns
Please ensure to return the merchandise within 7 days, from the date it was received by you, only due to the reasons mentioned above, after prior intimation to us. Thereafter, we will not be able to accept the return merchandise.
b) International Returns
Regretfully, we do not provide merchandise exchange for the orders shipped internationally. However, in case of any quality issue or wrong merchandise delivered to you than what you have ordered then please write to us at email@example.com within 48 hours of receipt of the shipment along with the picture of the merchandise. Once you receive a confirmation mail from us then please dispatch the merchandise to us within 7 days. Please note, we do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a confirmation email from us.
The product must be returned unused, unworn, unwashed and undamaged with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers. Where provided belts, broaches or any other accessory must be returned with the products. Damaged or soiled products will not be accepted.
Once the merchandise received by us in its original condition, the quality control team at FINETHREADS would assess the need for return or exchange and based on their jurisdiction the exchange / refund will be facilitated. You may ship the merchandise back to us at:
Q-284, Sector-21, Jalvayu Vihar, Noida-201301
Uttar Pradesh, India
The refund, if any, will be processed within 20 business days after receiving the returned merchandise in good condition.
14. CANCELLATION POLICY
The order can be cancelled within 24 hrs. of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
15. WARRANTIES & LIABILITY
All information, content, materials, products (including software) and other services included on or otherwise made available to you by FINETHREADS are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. FINETHREADS makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through FINETHREADS, unless otherwise specified in writing. You expressly agree that your use of our website is at your sole risk.
FINETHREADS does not warrant that any information on this Website is complete, true, accurate or non-misleading. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that FINETHREADS shall not be liable for any damages of any kind related to your use of this Website.
FINETHREADS do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components.
FINETHREADS will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
You agree to indemnify and shall not hold FINETHREADS and its directors, affiliates or employees for any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.
19. FORCE MAJEURE
Failure on the part of FINETHREADS to perform any of its obligations and the non- furnishing of the Service), shall not entitle you to raise any claim against FINETHREADS or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of FINETHREADS that directly or indirectly hinders or prevents FINETHREADS from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.
20. DISPUTE RESOLUTION
Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.
21. GOVERNING LAW
These Terms and Conditions or the documents of third-party payment channels shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
22. GENERAL INSTRUCTIONS
Please refer our sizing chart to select the size suits you best. The fitting of our clothing depends on the cut, fabric and style/design of each garment.
b) Product properties & Wash Care
All hand-crafted products are bound to have subtle variations in color and texture. Our handloom products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. An irregular weave or print is not a defect – handloom by definition is not uniform. Some dark colours like Indigo, Red, blue and green tend to bleed. Please always hand wash same colours together and dry inside out under shade. Garments made in Silk and handloom fabrics must only be dry-cleaned.
It is our endeavors to display as accurately as possible the colors of the products as shown on this website. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be accurate.
d) Welcome Offer
The offer is exclusively extended to the first-time shoppers on fine-threads.com
The welcome discount can be availed only on prepaid order and buyer must be logged in before applying code.
The offer is not applicable on any discounted products.
The offer is valid only once per user. If items purchased with coupon discount are returned, due to quality defect or wrong merchandise, coupon discount will be adjusted accordingly from the return credit.
This offer cannot be clubbed with any other promotional offer.
e) Loyalty Program
Loyalty is virtue that deserves to be awarded, we reward our regular customers with points every time they make a purchase from our website, fine-threads.com.
Every INR 50/- you spend, you earn 1 point that can be redeemed for INR 1/-, e.g. if you make a transaction of INR 5000/-,you earn 100 points, which is equivalent to INR 100/-
You can redeem these points in your future purchase in denominations of INR 100/-.
Points will be valid for a period of 1 year.
Please note that the loyalty points cannot be redeemed on promotional/ discounted items.
The earned points cannot be redeemed for cash in part or in whole and are non-transferrable.
f) Gift Card
Gift Cards are valid for 1 year from the date of purchase.
In order to redeem your Gift Card, you need to register with fine-threads.com
Gift Card can be redeemed against all products on fine-threads.com. But they cannot be redeemed for cash in part or whole or converted into credit notes.
Gift Card, once issued, cannot be returned, or refunded.
If the order amount exceeds the value of your Gift Card, the remaining balance must be settled at checkout. COD will not be acceptable.
In case of any return or exchange of products you have purchased using a Gift Card, Finethreads’ Exchange and Return Policy will apply.
Fine-threads.com is not responsible if your Gift Card is lost, stolen, or used without your permission. We shall not be liable for any unauthorized and/or fraudulent purchases made using the Gift Card. We presume that the guest presenting the Gift Card code is the intended beneficiary of the voucher. Hence, we shall not verify whether the person redeeming it is the actual/ intended beneficiary of the gift card.
Fine-threads.com reserves the right to cancel or reject a Gift Card without prior intimation if we have a reasonable suspicion that the Gift Card has been utilized or invalid or if the guest is not the intended recipient.
Fine-threads.com Gift Card is an e-card and no delivery charges apply. However, our standard shipping and Return & Exchange policy are applicable for purchases made with it.
This Gift Card will be governed by the laws of India and disputes, if any, shall be subject to the jurisdiction of courts in Delhi only.