EXCHANGE, RETURN AND REFUND
We value you and love it when you appreciate our creations. We ensure that every piece that we create meets Fine Threads quality standards. However, in the unlikely event of any issue related to the quality or incorrect merchandise received by you, we will be happy to exchange that merchandise or provide a choice of a different piece equivalent to or higher in value to the returned merchandise, by paying the differential amount, if the same merchandise is not available or issue a store credit which will be valid for 3 months.
Your purchase is entitled to a return or exchange only if it meets the following conditions:
1) An incorrect product has been delivered to you i.e the product does not match the item in the order confirmation email.
2) If the product you receive has a genuine quality/ manufacturing defect.
If you are not satisfied with the merchandise, for the reason as mentioned above, then you may write to us within 48 hrs. at hello@fine-threads.com with the picture of the merchandise and the reason for exchange. Any communication received after 48 hours of delivery shall not qualify for return even in case the said product has been wrongly delivered.
Please note, we provide reverse pick up only for domestic orders and for the reason if there is any quality defect or wrong merchandise has been delivered.
Please also note, we do not provide exchange or return of the products purchased on Sale/ discount, altered and custom-made pieces.
a) Domestic ReturnsPlease ensure to return the merchandise within 7 days, from the date it was received by you, only due to the reasons mentioned above, after prior intimation to us. Thereafter, we will not be able to accept the return merchandise. The product must be returned unused, unworn, unwashed, and undamaged with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers. Where provided belts, broaches or any other accessory must be returned with the products. Damaged or soiled products will not be accepted.
Once the merchandise received by us in its original condition, the quality control team at FINETHREADS would assess the need for return or exchange and based on their jurisdiction the exchange / refund will be facilitated. You may ship the merchandise back to us at:
FINETHREADS
Q-284, Sector-21, Jalvayu Vihar, Noida-201301
Uttar Pradesh, India
# +91-9599055665
b) International ReturnsRegretfully, we do not provide merchandise exchange for the orders shipped internationally. However, in case of any quality issue or wrong merchandise delivered to you than what you have ordered then please write to us at hello@fine-threads.com within 48 hours of receipt of the shipment along with the picture of the merchandise. Once you receive a confirmation mail from us then please dispatch the merchandise to us within 7 days. Please note, we do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a confirmation email from us. Please note, we do not provide freight charges and bear any duty and taxes on the return shipment.
Please ensure the product is returned unused, unworn, unwashed, and undamaged with all tags attached in its original condition along with all packing material, invoice & other papers, and accessory, if any. You may ship the merchandise back to us at:
Fine Threads
Q-284, Sector-21, Jalvayu Vihar, Noida-201301
Uttar Pradesh, India
# +91-9599055665
REFUNDThe refund, if any, will be processed within 20 business days after receiving the returned merchandise in good condition.
CANCELLATION POLICYThe order can be cancelled within 24 hrs. of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.